Account & Data Migration Requests

Overview
If you need to move your account or data to a different environment—such as separating into a standalone database or transitioning into a paid subscription—Momentum provides a structured migration process to ensure your data is handled safely and accurately.

This article explains how migration requests work, what to expect, and the steps required before work begins.

When Is a Migration Required?

A formal migration process is required if you are requesting:

A move to a different database environment
Data migration into a new account
Separation from a shared or non-paid environment into a standalone subscription

Because migrations affect system structure and billing, they must be handled through a controlled process.

How the Migration Process Works

1. Submit a Migration Request

Once you let us know you’d like to move your account or data, our team will confirm that a migration is required and provide you with the next steps.

Note: Timelines and technical effort are reviewed only after the request is formally submitted.

2. Complete the Required Authorization & Payment

To begin the migration, you’ll receive a Data Conversion Authorization Form along with pricing details.

Standard Pricing

Standard Migration: $1,000
Expedited Migration: $2,500

Important requirements before work begins:

The authorization form must be completed
Payment must be submitted

Migration work cannot start until both steps are complete.

3. Migration Review & Scheduling

After your form and payment are received:

Your request is reviewed for scope and complexity
Migration timing is scheduled based on workload and service level
Some migrations may require limited downtime depending on the request

4. Migration Execution

Our team will:

Perform the data migration
Validate data accuracy and completeness
Confirm the migration was successful

You’ll be kept informed as your request progresses.

5. Billing Activation (If Applicable)

If your migration includes moving into a paid standalone subscription:

Billing setup is coordinated after migration readiness is confirmed
Subscription activation is aligned with your go-live timing

Billing is never activated until your account is fully prepared.

6. Completion & Confirmation

Once migration work is complete:

You’ll be notified that your data move is finished
Billing confirmation will be provided if applicable
The request is closed after confirmation

Important Notes & Expectations

Migration services are paid services unless otherwise approved
Migration fees are non-refundable once work begins
Migration timelines vary depending on scope and scheduling
Data security and integrity are prioritized throughout the process

Ready to Get Started?

If you’d like to request an account or data migration, our team will provide the authorization form and payment instructions to begin.

If you have questions before submitting a request, please contact Support.