How to Issue a Certificate of Insurance (COI) in Momentum AMS

Method 1: Issuing a Certificate from the Policy Record

This is the most common method—ideal when you're working within a specific policy.

✅ Step 1: Start the Certificate Process

1. Open the Client’s Policy
   Use the dynamic search bar to find the insured by name or policy number. This takes you directly to the policy record.

2. Click “Send Certificate” in the Upper Right
   Once inside the policy, locate the "Send Certificate" button in the top right corner of the screen. Click it to begin the certificate issuance process.

3. Choose a Master Certificate
   A Master Certificate is a pre-filled template (like the ACORD 25) that includes your agency’s standard coverage info.

   Don't have a Master Certificate yet?
   Go to the insured’s Documents tab → Select Certificates Master → Click Add New. Choose ACORD 25, give it a name (e.g., “2025 Master COI”), select relevant policies, verify coverages, add a signature, and save.

✅ Step 2: Add the Certificate Holder

1. Identify the Recipient
   A Certificate Holder is the party requesting proof of insurance—often a landlord, project manager, or vendor.

2. Select or Create the Holder

   • Choose from existing holders already stored in your system.

   • Or create a new one by entering their name, mailing address, and (if needed) email address for electronic delivery.

3. ? Tip: To manage all Certificate Holders, go to the Contacts menu on the left sidebar.

✅ Step 3: Customize the Certificate

1. Review All Certificate Details
   Double-check coverages, limits, effective dates, and policy numbers for accuracy.

2. Add Special Wording or Endorsements
   If the holder requests specific language (e.g., Additional Insured, Waiver of Subrogation), include those in the Description or Endorsement section.

   ? Important: These additions must reflect the actual coverage on the policy. If not yet added, use Endorsement Management first to process any changes with the carrier.

3. Match Dates and Limits
   Ensure all details align exactly with the actual policy documents. This is critical for compliance and professionalism.

✅ Step 4: Save and Review

1. Final Proofread
   Use Preview to check formatting, spelling, and alignment. A professional-looking certificate reflects well on your agency.

2. Download or Send Certificate
   The COI will be stored under the Documents tab Sent Certificates within the insured’s profile—ensuring it’s always accessible.

✅ Step 5: Add Notes and Tags

1. Internal Notes
   Add a note summarizing who the COI was sent to, what endorsements were included, and the reason for the request.

2. Use Tags for Tracking
   Apply tags like COI – Prepared or COI – Endorsement to help organize and quickly locate requests later.

✅ Step 6: Distribute the Certificate

1. Send from Momentum AMS
   Use the built-in email delivery system for efficient and trackable distribution.

2. Attach as PDF (if needed)
   If the recipient uses a third-party system (e.g., myCOI, TrustLayer), attach a PDF copy manually.

3. Use a Professional Subject Line
   Example:
   Subject: Certificate of Insurance for [Insured Name] – [Project Name]
   Body: "Attached is the requested Certificate of Insurance. Please let us know if you need any additional information."

See tutorial video:

Other Ways to Issue Certificates

Momentum AMS gives you flexibility to issue COIs in other ways:

From the Certificate Master or Holder Menus

Access the Certificates Master or Certificate Holders section directly from the navigation menu. This is helpful when issuing additional COIs without needing to navigate back into a specific policy.

For Additional Insureds

When the certificate includes an Additional Insured, start by:

• Going to the Additional Interest tab inside the insured’s profile.

• Adding the party as an Additional Insured.

• Then, use the Actions > Send Certificate option.

See tutorial video: 

Related Articles

• How to Create a Master Certificate
• Mass Certificate Issuance