If you need help using Momentum AMS, whether it’s a billing issue, certificate question, system error, or training request, our support team is ready to assist you.
This guide outlines how to reach us, what information to provide, and how to get the fastest resolution.
Support Contact Options at a Glance
| Method | Best For | Response Time | Links |
|---|---|---|---|
| Support Ticket | Non-urgent issues or questions needing tracking | 1–2 business days | https://momentumamp.freshdesk.com/a/tickets/new |
| Knowledge Base | Self-service troubleshooting and how-tos | Instant | https://momentumamp.freshdesk.com/support/home |
| Phone | Quick questions or guidance | 9:00 AM – 6:00 PM Eastern | 801-999-0550 |
Option 1: Submit a Support Ticket
Submitting a support ticket is the preferred method for all issues, bug reports, or anything requiring research and documentation.
Submit a Ticket:
Open a Support Ticket
Include the following in your request:
- Your agency name
- A clear subject line (e.g., “Unable to issue COI”)
- A description of the problem or request
- Screenshots or relevant examples
- Any steps you’ve already tried
Ticket Examples:
- A commission not calculating correctly
- Help understanding a billing type
- Requests for data correction
- Feature not functioning as expected
Requesting One-on-One Training?
If you need a personalized training session on topics like billing, workflows, or downloads:
- Submit a Support Ticket
- Select “Training Request” as the issue type
- Include a short summary of what you need help with
One-on-one training is subject to a fee unless included in your agency’s onboarding package.
☎️ Option 2: Call Our Support Line
Phone Support Line: 801-999-0550
Monday through Friday, 9:00 AM – 6:00 PM Eastern
This number is staffed during business hours for basic questions or guidance. For issues requiring screenshots or step-by-step help, a ticket or Zoom session may still be recommended.
Option 5: Use the Knowledge Base or Momentum University
You can find answers to most common questions instantly:
- Search this Knowledge Base using keywords like "endorsement", "invoice", or "merge downloads".
- Momentum University: Step-by-step learning modules, videos, and assignments available at https://university.nowcerts.com
✅ Checklist Before Contacting Support
- ✔ Refresh your browser
- ✔ Log out and back in
- ✔ Search the Knowledge Base
- ✔ Prepare screenshots or examples
- ✔ Know the insured or policy in question
⏱ Support Hours
- Monday–Friday: 9:00 AM – 6:00 PM EST
- Closed weekends and major holidays
Summary: Quick Links
- Submit a Support Ticket: Open Ticket
- Phone Support: 801-999-0550
We're here to support your agency — let us know how we can help you succeed with Momentum AMS.
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