If you need help using Momentum AMS, whether it’s a billing issue, certificate question, system error, or training request, our support team is ready to assist you.
This guide outlines how to reach us, what information to provide, and how to get the fastest resolution.
Support Contact Options at a Glance
| Method | Best For | Response Time |
|---|---|---|
| Zoom Support Room | Live help with urgent issues or walkthroughs | Immediate (first-come, first-served) |
| Support Ticket | Non-urgent issues or questions needing tracking | 1–2 business days |
| Follow-ups or questions without attachments | 24–48 hours | |
| Knowledge Base | Self-service troubleshooting and how-tos | Instant |
| Phone | Quick questions or guidance | Immediate during hours |
Option 1: Instant Live Zoom Support
Momentum AMS offers 10-minute live Zoom support sessions for real-time help with simple issues, questions, and system navigation.
Join the Zoom Support Room:
https://speakwithus.momentumamp.com
This is our virtual "support lobby" monitored by Momentum support staff. Once you join, you’ll be placed in a waiting room and assigned to a breakout room with the next available support representative.
✅ Use Zoom Support For:
- Certificate setup questions
- Billing or invoicing issues
- Navigation help
- Help with download merging
- Real-time troubleshooting
⚠️ Notes:
- Sessions are limited to 10 minutes per agency to keep wait times short.
- Complex or multi-user issues may be referred to support tickets for follow-up.
Option 2: Submit a Support Ticket
Submitting a support ticket is the preferred method for non-urgent issues, bug reports, or anything requiring research and documentation.
Submit a Ticket:
Open a Support Ticket
Include the following in your request:
- Your agency name
- A clear subject line (e.g., “Unable to issue COI”)
- A description of the problem or request
- Screenshots or relevant examples
- Any steps you’ve already tried
Ticket Examples:
- A commission not calculating correctly
- Help understanding a billing type
- Requests for data correction
- Feature not functioning as expected
Requesting One-on-One Training?
If you need a personalized training session on topics like billing, workflows, or downloads:
- Submit a Support Ticket
- Select “Training Request” as the issue type
- Include a short summary of what you need help with
One-on-one training is subject to a fee unless included in your agency’s onboarding package.
Option 3: Email Support
Email is available for general inquiries or follow-ups.
Email: help@nowcerts.com
Note: We recommend using the support ticket system whenever possible to ensure faster and more structured responses.
☎️ Option 4: Call Our Support Line
Phone Support Line: 801-999-0550
? Monday through Friday, 9:00 AM – 6:00 PM Eastern
This number is staffed during business hours for basic questions or guidance. For issues requiring screenshots or step-by-step help, a ticket or Zoom session may still be recommended.
Option 5: Use the Knowledge Base or Momentum University
You can find answers to most common questions instantly:
- Search this Knowledge Base using keywords like "endorsement", "invoice", or "merge downloads".
- Momentum University: Step-by-step learning modules, videos, and assignments available at https://university.nowcerts.com
✅ Checklist Before Contacting Support
- ✔ Refresh your browser
- ✔ Log out and back in
- ✔ Search the Knowledge Base
- ✔ Prepare screenshots or examples
- ✔ Know the insured or policy in question
⏱ Support Hours
- ? Monday–Friday: 9:00 AM – 6:00 PM EST
- ? Closed weekends and major holidays
Summary: Quick Links
- Live Zoom Support: https://speakwithus.momentumamp.com
- Submit a Support Ticket: Open Ticket
- Email Support: help@nowcerts.com
- Phone Support: 801-999-0550
We're here to support your agency — let us know how we can help you succeed with Momentum AMS.
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