Understanding Different Service Request Types in Momentum AMS
Service Requests in Momentum AMS are categorized to streamline policy updates and ensure efficient processing. Each request type corresponds to a specific policy change, allowing for accurate data entry and seamless workflow management. The five main types of Service Requests are Driver Requests, Vehicle Requests, Address Changes, Certificate of Insurance (COI) Requests, and General Requests.
Driver Requests
Driver Requests are used when an insured needs to add, replace, or remove a driver from a policy. When submitting this type of request, the following information is typically required:
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Full name of the driver
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Driver’s license number and state
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Date of birth
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Effective date of the change
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Whether the driver is replacing an existing driver
Accurate driver details are essential for underwriting and ensuring that the appropriate coverage is applied. Agents should verify all submitted information before processing the request.
Vehicle Requests
Vehicle Requests allow insureds to add, replace, or transfer a vehicle within a policy. These requests require specific details, including:
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Year, make, and model of the vehicle
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Vehicle Identification Number (VIN)
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Purchase or lease information
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Effective date of the change
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Whether the vehicle is replacing an existing one
Additional documentation, such as a bill of sale or lease agreement, may be required to process the request accurately.
Address Change Requests
Address Change Requests are submitted when an insured relocates and needs their policy information updated. These requests should include:
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New mailing and/or garaging address
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Date the change takes effect
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Reason for the address update (e.g., moving residence, business relocation)
Address changes can impact policy premiums, especially if the new location falls into a different rating territory. Agents should review policy adjustments before finalizing the change.
Certificate of Insurance (COI) Requests
COI Requests allow insureds to obtain proof of insurance for third parties such as vendors, landlords, or clients. When processing a COI request, the following details must be included:
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Certificate holder’s name and contact information
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Additional insured requirements, if applicable
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Description of operations or special coverage endorsements
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Effective and expiration dates
COIs are frequently requested in commercial policies, and ensuring accuracy in these documents is critical for compliance with contractual obligations.
General Requests
General Requests cover any policy-related service needs that do not fall into the predefined categories. Examples include:
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Policy endorsements
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Coverage limit adjustments
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Named insured changes
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Requests for loss run reports
Since these requests vary widely, agents should carefully review the insured’s notes and attached documents to determine the appropriate course of action.
Conclusion
Service Requests in Momentum AMS help streamline client policy updates by categorizing them into specific types. Properly identifying the nature of a request ensures faster processing and fewer errors. Whether handling Driver, Vehicle, Address, COI, or General Requests, agents must collect the required information and verify accuracy before proceeding. Implementing best practices in managing these requests leads to improved efficiency and client satisfaction.