Support
      Back to home
      1. Momentum AMP Support Center
      2. Getting Started
      3. Support

      Troubleshooting DNS and IP Address Errors

      Occasionally, your internet provider's DNS servers may experience hiccups, preventing you from accessing your Momentum AMS account. This guide provides a quick fix using Google's reliable public DNS.

      Step 1: Change your DNS settings

      1. Open Control Panel > Network and Internet > View Network and Sharing Center.
      2. Click Change Adapter Settings.
      3. Right-click your network connection (e.g., Wi-Fi) and select Properties.
      4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
      5. Choose Use the following DNS server addresses:
        • Preferred DNS server: 8.8.8.8
        • Alternate DNS server: 8.8.4.4

      6. Click OK.

      Step 2: Refresh your network connection

      • Disconnect and reconnect to your network.

      Step 3: Clear your DNS cache

      1. Open Command Prompt (search for "cmd" in the Windows search bar).
      2. Type ipconfig /flushdns and press Enter.
      3. Verify the changes by typing nslookup www8.nowcerts.com and pressing Enter. You should see 8.8.8.8 listed as the DNS server and 74.208.186.52 as the URL.


        Here is a similar article on Google:

        https://developers.google.com/speed/public-dns/docs/using 

      Still having trouble?

      Consider changing the DNS settings on your router as it may be hard-coded to your ISP's DNS. Refer to your router's manual or this helpful guide: https://tunecomp.net/google-dns-8-8-8-8/

      This revised version simplifies the language, clarifies the steps, and removes unnecessary information. It also retains the essential details and links from the original article.