Commission and Reconciliation Management

Overview

Commission and reconciliation management in Momentum AMS ensures that all agency and producer commissions are calculated, received, and distributed accurately. This process spans configuration, agency commission reconciliation, agent commission payouts, and handling carrier download discrepancies.

The workflow is divided into four key areas:

• How to Set Agency Commission Rules → See KB Article: How to Set Agency Commission Rules

• How to Set Agent Commission Rules → See KB Article: How to Set Agent Commission Rules

• Reconciling Agency Commissions → See KB Article: Reconciling Agency Commissions

• Reconciling Agent Commissions → See KB Article: Reconciling Agent Commissions

Configure Commission Rules

This step ensures that every transaction in Momentum AMS triggers the correct payout for agents, MGAs, or corporate entities.

Where in AMS:

• Agency Profile → Commission Rules

• Agents → select Agent → Actions → Commission Rules

• Policy Level → Producer Role Assignments

At the Agency Profile, you can set default commission rules for carriers, MGAs, or the agency itself. If no rules are defined, the system defaults to 10%.

At the Agent Profile, individual commission rules must be assigned. Navigate to Agents from the main menu, select the agent, then go to Actions → Commission Rules. Assign percentages or flat-dollar amounts, and set effective dates as needed. Once saved, these rules will automatically apply when the agent is assigned to a policy and a transaction is generated.

At the Policy Level, ensure each policy has a producer role (Servicing Agent, Producer, CSR). Without a producer role assignment, no agent commissions will generate.

Reference KB Articles:

• How to Set Agency Commission Rules

• How to Set Agent Commission Rules

Reconciling Agency Commissions

Reconciling agency commissions ensures that all carrier-paid commissions are properly received, logged, and matched.

Where in AMS:

• Main Menu → Miscellaneous → Accounting Items → Reconciliations

• Carrier Downloads → List of Sessions (for Direct Bill downloads)

At the Reconciliations Tab, filter by carrier, date, or status to find open commission receipts. From the Actions dropdown, select Manually Select Agency Commissions. Set the filter to Show Partially and Non-Reconciled Transactions. Use filters such as Endorsement Date, Carrier, Insured, and Billing Type to refine results.

Compare Momentum AMS data to your carrier’s EFT or statement. If available, import the carrier’s CSV file using the Commission Import tool. Required headers: Policy Number, Paid Commission, Effective Date, Paid Date.

Select matching transactions in the reconciliation grid. If a transaction is missing, return to the policy, generate the missing transaction, and refresh. Once reconciled, enter the total funds received at the top of the screen, then choose Actions → Create a New Statement. This finalizes reconciliation and creates an agency statement.

Handle endorsements or rewrites by confirming premium changes are reflected in separate transactions. If commissions don’t show, regenerate them from the policy’s Transactions tab.

Reference KB Article: Reconciling Agency Commissions

Reconciling Agent Commissions

This step ensures accurate producer commission payouts and generates agent statements for transparency.

Where in AMS:

• Main Menu → Miscellaneous → Accounting Items → Reconciliations

At the Reconciliations Tab, select Actions → Manually Select Commissions for Agents. Set the filter to Show Partially and Non-Reconciled Transactions. This displays commissions generated but not yet paid to agents.

If commissions did not generate at policy issue, go to Manually Select Agency Commissions, change the filter to Show Reconciled Commission Payments, then use Actions → Generate Agent Commissions. This assigns missed commissions when rules were added after transactions were created.

To create agent statements:

• From Reconciliations, filter for reconciled agency commissions and non-reconciled agent commissions.

• Select all relevant transactions and click Actions → Create a New Statement.

• Statements are saved in Misc → Accounting Items → Agent Statements or directly in the Agent Profile.

Add Notes for any exceptions (e.g., “Commission held pending rewrite”). Tag appropriately for tracking.

Reference KB Article: Reconciling Agent Commissions 

Handling Carrier Downloads & Direct Bill Discrepancies

Carrier downloads and direct bill commission statements can automate reconciliation, but discrepancies must be reviewed.

Where in AMS:

• Main Menu → Downloads → List of Sessions

• Miscellaneous → Accounting Items → Agency/Agent Statements

At Downloads → List of Sessions, locate sessions labeled “Direct Bill.” Select View and Merge, check all relevant transactions, and select Merge and Create DB Statement. This ties downloaded commissions to policies and generates the statement.

Next, verify accuracy by comparing:

• Premium received vs. expected

• Commission paid vs. expected

• Producer assignment and rules

If mismatches occur:

• Review Policy History and Commission Rule Audit Trail.

• Adjust missing or incorrect entries in the Policy → Commission tab.

• For CSV imports, confirm correct mapping (Policy Number, Paid Commission, Transaction Date, Payment Date).

If producer payouts were missed due to incorrect roles, update the producer assignment on the policy and reprocess commissions using the Agent Commission Generator.

Finalize by logging a Note (e.g., “Direct Bill commission adjusted via override on 5/13/25”) and tagging as “Commission – Corrected” for audit tracking.

✅ With this workflow, agencies can confidently configure, reconcile, and audit commission payouts, ensuring accuracy at both the agency and agent levels.