Endorsement Management

Overview

In Momentum AMS, an endorsement is any change made to an active policy after it has been issued.
Endorsements may be:

• Non-premium-bearing – No change to premium (e.g., address updates).

• Premium-bearing – Premium increases or decreases (e.g., adding a vehicle).

The process starts by documenting the request using a Service Request, then applying the change to the insured record, and finally—if applicable—processing the change in the Billing tab to generate financial transactions.

1️⃣ Intake the Request in AMS

1. Click the ➕ Add New button in the top navigation bar.

2. Select Service Request from the dropdown.

3. In the Service Request Type dropdown, choose the correct type:

   • Generic

   • Add Driver / Replace Driver / Remove Driver

   • Address Change

   • Vehicle Transfer

   • General New

   • Certificate of Insurance

   • Policy Change Request – Other

4. Select the Insured by typing their name in the dropdown field.

5. Complete the optional fields:

   • Subject – Short description of the change.

   • Custom Type (if applicable) – Agency-specific classification.

   • Description – Detailed explanation of the request.

6. Assign to the correct CSR and set a Due Date (optional).

7. Click Save Changes to create the Service Request.

   • The Service Request now appears in the insured’s Activity History → Service Requests tab.

Documenting the Intake

After the Service Request is created:

• Click Add Note and record:

  • Date/time received

  • Source (phone, email, carrier portal, intake form, walk-in)

  • Requestor’s name and relationship to insured

  • Any reference numbers provided (carrier, claim, or case number)

• Attach any supporting files (emails, forms, screenshots) to Documents → Files for the insured.

2️⃣ Apply the Policy Change in AMS

You can apply many endorsement changes directly from the Service Request via the Actions menu. This method is preferred for supported changes because it:

• Pulls details directly from the Service Request form.

• Updates the insured record in a single step.

If the change type is supported in Service Request Actions:

1. Open the Service Request from Activity History → Service Requests or your Pipeline.

2. Click Actions on the left of the Service Request line.

3. Choose the appropriate action:

   • Create Insured Driver – Opens the driver entry screen prefilled from the Service Request.

   • Create Insured Vehicle – Opens the vehicle entry screen prefilled from the Service Request.

4. Complete or verify the details and click Save.

If the change type is not supported in Service Request Actions:

1. Open the insured’s profile via Dynamic Search or the Service Request link.

2. Scroll to the Policies section and click the Policy Number.

3. Go to the Insured Items tab that matches the change type:

   • Drivers – Add, replace, or remove driver details.

   • Vehicles – Add, replace, or remove vehicle details.

   • Properties – Update or add new address/location information.

4. Click Save to update the insured record.

Documenting the Policy Change

After applying the change:

• Add a Note in the insured’s details page

• Include:

  • Details of the change made (e.g., “Removed 2018 Ford F-150 VIN XXXX1234”)

  • Confirmation source (email from insured, carrier confirmation, etc.)

  • Any reference numbers or carrier system IDs

  • Whether billing/transaction updates were completed

• If applicable, attach supporting documentation (e.g., carrier endorsement confirmation, signed request forms) under Documents → Files.

• Tag the note appropriately for future reporting/search.

3️⃣ Process Billing for Premium-Bearing Endorsements

Even if you use the Service Request Actions method, Billing must still be handled separately for premium-bearing changes.

1. From the Policy Detail screen, go to the Billing tab.

2. Click Endorsements/Fees/Taxes and add a new endorsement (or edit an existing endorsement if applicable).

3. Update the Base Premium, fees, and taxes.

   • Use a Billing Template for standard fees when possible.

4. Select the correct Billing Type (Agency Bill, Direct Bill, etc.).

5. Click Generate Transaction to create:

   • Receivable(s) – Amount due from the insured.

   • Payable(s) – Amount owed to the carrier/MGA.

   • Commission calculation.

6. Verify:

   • Commission percentage is correct.

   • Checksum equals zero.

7. Click Save.

8. Navigate to Documents → Invoices/Receipts to create and send the endorsement invoice.

Documenting the Change

After completing the change and billing updates:

• Add a Note in Activity History linked to the Service Request:

  • Describe the change (e.g., “Added 2024 Freightliner VIN XXXXXX — premium increase $1,250”)

  • Indicate premium impact and billing actions taken

  • Note if invoice sent and payment status

  • Include carrier confirmation numbers or references

• Upload any signed forms, carrier confirmations, or finance agreements under Documents → Files.

• Tag the note for reporting or workflow tracking (e.g., “Premium Endorsement”).

4️⃣ For Non-Premium-Bearing Endorsements

1. Apply the change to the insured record as described in Step 2.

2. No changes are needed in Billing.

3. Upload any supporting documents (endorsement form, revised dec page) to Documents → Files.

5️⃣ Close the Service Request

1. Return to the insured’s Activity History → Service Requests tab.

2. Click Actions on the left of the request.

3. Change Status to Completed.

4. (Optional) Update the Stage if your agency uses stages for SR tracking.

✅ Best Practice:
Always check the policy’s Billing Type before generating transactions. Using Service Request Actions for supported changes will streamline your process and keep the insured record in sync.